{"id":7142,"date":"2025-10-01T17:19:43","date_gmt":"2025-10-01T17:19:43","guid":{"rendered":"https:\/\/onodia.ca\/ia-fantome-entreprise-proteger-les-donnees-sensibles\/"},"modified":"2026-08-03T14:47:23","modified_gmt":"2026-08-03T14:47:23","slug":"shadow-ai-in-business-protecting-sensitive-data","status":"publish","type":"post","link":"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/","title":{"rendered":"Shadow AI in Business: Protecting Sensitive Data"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7142\" class=\"elementor elementor-7142 elementor-6556\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-63d0127c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"63d0127c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-275319e6\" data-id=\"275319e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9d396b elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"d9d396b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bc6200\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47cdd02 elementor-widget elementor-widget-text-editor\" data-id=\"47cdd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Shadow AI in business might look like this:<\/p><p>Sophie is a receptionist at a small business in Laval that specializes in legal services. Every day, she responds to dozens of client emails, schedules appointments, and prepares documents for lawyers. Between calls, she discovered ChatGPT\u2014a magical tool, she thinks, that allows her to rephrase messages, write faster, and even summarize contracts to make them more understandable.<\/p><p>One morning, to respond to a client in a hurry, she copies a confidential excerpt from a contract in progress into the tool to create a clear summary. She also added some personal details about the client to provide context for the response. What she didn&#8217;t know was that once this information was sent to the tool, it was beyond the company&#8217;s control&#8230; and could even be used to train the model if the tool wasn&#8217;t configured correctly.<\/p><p>Sophie didn&#8217;t mean any harm. She simply wanted to do a good job and do it faster.<\/p><p>But this seemingly innocuous action raises an important question:<strong> how can an SME prevent this kind of situation without dampening the motivation or efficiency of its employees?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-558e76b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"558e76b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38cc146\" data-id=\"38cc146\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8057677 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"8057677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bc8565\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-white ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Sommaire<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#What_is_Shadow_IA\" >What is Shadow IA ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#Why_do_employees_like_Sophie_use_these_tools\" >Why do employees like Sophie use these tools?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#The_real_risks_even_when_intentions_are_good\" >The real risks, even when intentions are good<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#How_to_turn_the_problem_into_a_solution\" >How to turn the problem into a solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#A_realistic_solution_for_SMEs\" >A realistic solution for SMEs<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#Are_you_looking_to_empower_your_team_to_use_AI_responsibly_and_effectively\" >Are you looking to empower your team to use AI responsibly and effectively?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/onodia.ca\/en\/shadow-ai-in-business-protecting-sensitive-data\/#Sources\" >Sources<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"What_is_Shadow_IA\"><\/span> What is Shadow IA ?<span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0271e elementor-widget elementor-widget-text-editor\" data-id=\"ea0271e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Shadow AI refers to the use of artificial intelligence tools (such as ChatGPT, Copilot, or others) without authorization or supervision from the organization. It is often the result of good intentions: saving time, improving the quality of responses, simplifying tasks.<\/p><p>And it is far from marginal: according to a study by <a href=\"https:\/\/canada.newsroom.ibm.com\/2025-09-03-IBM-R-Study-Shadow-AI-Use-Surges-as-Canadian-Workers-Outpace-Employers-in-AI-Adoption?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">IBM Canada (september 2025)<\/a>, 79% of Canadian office workers already use AI tools at work, but only 25% do so with solutions approved by their company.<\/p><p><strong>In other words, three out of four employees are acting in the shadows, often without being fully aware of it.<\/strong><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02d1806 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02d1806\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2278bb2\" data-id=\"2278bb2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd0899e elementor-widget elementor-widget-ld_fancy_image\" data-id=\"dd0899e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel \">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center \">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2200\" height=\"1186\" src=\"https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x.jpeg\" class=\"attachment-full size-full wp-image-5573\" alt=\"\" srcset=\"https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x.jpeg 2200w, https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x-300x162.jpeg 300w, https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x-1024x552.jpeg 1024w, https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x-1536x828.jpeg 1536w, https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x-2048x1104.jpeg 2048w, https:\/\/onodia.ca\/wp-content\/uploads\/2021\/06\/post-6-2@2x-600x323.jpeg 600w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" itemprop=\"image\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5faffdd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5faffdd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1c70ed\" data-id=\"b1c70ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-91577f4 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"91577f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bcbc4b\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"Why_do_employees_like_Sophie_use_these_tools\"><\/span> Why do employees like Sophie use these tools?<span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88eb53b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88eb53b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7268508\" data-id=\"7268508\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8d587d elementor-widget elementor-widget-text-editor\" data-id=\"c8d587d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sophie is no exception. Many people in SMEs, whether in accounting, administration, or customer support, are exploring these tools on their own.<\/p><p><strong>Why?<\/strong><\/p><ul><li>To improve the quality of communications: a good tone, fewer mistakes, clearer wording<\/li><li>To work faster: AI helps summarize, rephrase, and create standard responses<\/li><li>Because they haven&#8217;t received clear guidelines: when there are no rules or guidelines for use, people go with their instincts<\/li><li>Because the tool is accessible and free: all you need is a simple website<\/li><\/ul><p>And above all, <strong>97% of Canadian users say that AI improves their productivity<\/strong>. No wonder Sophie jumped on the bandwagon. What is more worrying is that, at the same time, only 3<strong>6% of Canadian companies have officially deployed generative AI,<\/strong> according to a survey by <a href=\"https:\/\/www.ipsos.com\/fr-ca\/ia-generative-au-bureau-entre-enthousiasme-usages-fantomes-et-crainte-du-remplacement?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">Ipsos Canada (2024)<\/a>\u00a0, leaving room for unregulated use in many cases.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6522c78 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6522c78\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01e8dfb\" data-id=\"01e8dfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2c6872 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"f2c6872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bcd362\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"The_real_risks_even_when_intentions_are_good\"><\/span> The real risks, even when intentions are good<span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f54dca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f54dca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f12db09\" data-id=\"f12db09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efa8ce3 elementor-widget elementor-widget-text-editor\" data-id=\"efa8ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Disclosing sensitive information<\/strong><\/p><p>By including customer data or contract excerpts, Sophie is exposing the company to a breach of confidentiality, which could result in legal action or penalties.<\/p><p><strong>2. Non-compliance with Bill 25<\/strong><\/p><p>Since Bill 25 came into effect in Quebec, companies must ensure rigorous management of personal information. Sending this information to an external AI without explicit consent violates this law.<\/p><p><strong>3. Unreliable or biased results<\/strong><\/p><p>If Sophie does not carefully review what the AI has generated, she could send inaccurate or misinterpreted information, compromising the quality of service.<\/p><p><strong>4. Reproduction of risky habits<\/strong><\/p><p>If one person uses AI in this way without consequence, others may imitate them&#8230; and amplify the risks without realizing it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29f224a elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"29f224a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bceaf7\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"How_to_turn_the_problem_into_a_solution\"><\/span> How to turn the problem into a solution?<span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc7172 elementor-widget elementor-widget-text-editor\" data-id=\"4bc7172\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Rather than punishing Sophie, her employer has the opportunity to<strong> turn this misstep into a springboard toward a healthier and better-equipped digital culture.<\/strong><\/p><p><strong>1. Establish a clear policy on the use of AI.<\/strong><\/p><ul><li>Define what is and is not permitted (e.g., never include personal or confidential information).<\/li><li>Provide concrete examples of acceptable uses.<\/li><li>Explain the reasons (security, compliance, reputation)<\/li><\/ul><p><strong>2. Offer simple, human-centered training<\/strong><\/p><ul><li>This is good news, because <strong>68% of Canadians say they would be interested in AI training<\/strong> if their employer offered it, according to a survey by <a href=\"https:\/\/www.hcamag.com\/ca\/specialization\/hr-technology\/canadian-hr-professionals-lead-in-ai-adoption-but-worry-about-job-security-report\/550654?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">HRD Canada<\/a>.\u00a0And nearly <strong>half believe it is the employer&#8217;s responsibility to provide it.<\/strong><\/li><li>Organize a short training session or lunch &amp; learn to explain the risks of shadow AI.<\/li><li>Use concrete examples like Sophie&#8217;s to make it tangible.<\/li><li>Provide a best practices guide (e.g., never copy sensitive information into an unauthorized tool).<\/li><\/ul><p><strong>3. Provide approved and secure tools.<\/strong><\/p><ul><li>Offer access to ChatGPT Enterprise, Claude Pro, or another tool with protected data.<\/li><li>Configure the tools so that no information is retained for training purposes.<\/li><li>Create email templates, standard responses, or documents directly in internal tools.<\/li><\/ul><p><strong>4. Create a climate of trust and supervised innovation<\/strong>.<\/p><p>And beware: <strong>46% of Canadian employees say they would consider leaving their job for a company that is more advanced in AI<\/strong> (<a href=\"https:\/\/canada.newsroom.ibm.com\/2025-09-03-IBM-R-Study-Shadow-AI-Use-Surges-as-Canadian-Workers-Outpace-Employers-in-AI-Adoption?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">source : IBM Canada<\/a>). The message is clear: offering reliable AI tools is not just a security issue, it is also a factor in staff retention.<\/p><ul><li>Encourage employees to suggest uses for AI within a structured framework.<\/li><li>Set up a rapid validation process for tools or ideas.<\/li><li>Reward good initiatives by highlighting ingenuity while correcting any missteps.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a7fca7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a7fca7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f459d80\" data-id=\"f459d80\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43c5823 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"43c5823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bd02fc\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"A_realistic_solution_for_SMEs\"><\/span> A realistic solution for SMEs<span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f4289 elementor-widget elementor-widget-text-editor\" data-id=\"a4f4289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You don&#8217;t need a complex IT department to manage AI. Here&#8217;s what an SME can do quickly:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ddb34 elementor-widget elementor-widget-ld_table\" data-id=\"46ddb34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_table.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<table><thead><tr><th class=\"elementor-repeater-item-75873fb\">Action<\/th><th class=\"elementor-repeater-item-e02cdc4\">Impact<\/th><\/thead><\/tr><tr><td class=\"elementor-repeater-item-eb7990f\">Draft an internal AI policy<\/td><td class=\"elementor-repeater-item-9362e53\">Clarifies the rules for everyone<\/td><\/tr><tr><td class=\"elementor-repeater-item-b351799\">Organize a short training session<\/td><td class=\"elementor-repeater-item-bc3b5b3\">Raises awareness without creating fear<\/td><\/tr><tr><td class=\"elementor-repeater-item-597a64a\">Offer one or two approved tools<\/td><td class=\"elementor-repeater-item-7e639f3\">Reduces the need to \u201cwork around the rules\u201d<\/td><\/tr><tr><td class=\"elementor-repeater-item-37db0a2\">Appoint an internal reference <\/td><td class=\"elementor-repeater-item-db5f912\">Encourages safe innovation<\/td><\/tr><\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b905df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b905df\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-495935e\" data-id=\"495935e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f6e73f elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"2f6e73f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bd39b6\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbe0735 elementor-widget elementor-widget-text-editor\" data-id=\"cbe0735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sophie wasn&#8217;t trying to break any rules. She just wanted to be efficient, professional, and useful. And it&#8217;s precisely because her intentions were good that her employer should reach out to her, not to punish her, but to educate her.<\/p><p>Every small business has its own Sophie. The challenge is not to undermine them, but to provide them with a clear framework, the right tools, and a culture that values responsible innovation. That&#8217;s how you turn an invisible threat into a powerful lever.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-parallax=\"true\" data-parallax-options=\"{&quot;ease&quot;:[&quot;linear&quot;],&quot;start&quot;:&quot;top bottom&quot;,&quot;end&quot;:&quot;bottom+=0px top&quot;}\" data-parallax-from=\"{&quot;y&quot;:&quot;100px&quot;,&quot;scaleX&quot;:1.2,&quot;scaleY&quot;:1.2,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}\" data-parallax-to=\"{&quot;y&quot;:&quot;0px&quot;,&quot;scaleX&quot;:1,&quot;scaleY&quot;:1,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a94c501 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a94c501\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-custom-animations=\"true\" data-ca-options=\"{&quot;addChildTimelines&quot;:false,&quot;trigger&quot;:&quot;firstChild&quot;,&quot;animationTarget&quot;:&quot;:scope &gt; .elementor-widget-wrap &gt; .elementor-element &gt; .elementor-widget-container, :scope &gt; .elementor-widget-wrap &gt; .elementor-section &gt; .elementor-container &gt; .elementor-column &gt; .elementor-widget-wrap &gt; .elementor-element:not(.lqd-el-has-inner-anim) &gt; .elementor-widget-container, :scope &gt; .elementor-widget-wrap &gt; .elementor-widget-hub_fancy_heading .lqd-split-lines .lqd-lines .split-inner, :scope &gt; .elementor-widget-wrap &gt; .elementor-widget-hub_fancy_heading .lqd-split-words .lqd-words .split-inner, :scope &gt; .elementor-widget-wrap &gt; .elementor-widget-hub_fancy_heading .lqd-split-chars .lqd-chars .split-inner, :scope &gt; .elementor-widget-wrap &gt; .elementor-widget-ld_custom_menu .lqd-fancy-menu &gt; ul &gt; li&quot;,&quot;ease&quot;:[&quot;power4.out&quot;],&quot;initValues&quot;:{&quot;y&quot;:&quot;100px&quot;,&quot;z&quot;:&quot;100px&quot;,&quot;rotationX&quot;:-65,&quot;opacity&quot;:0,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;},&quot;animations&quot;:{&quot;y&quot;:&quot;0px&quot;,&quot;z&quot;:&quot;0px&quot;,&quot;rotationX&quot;:0,&quot;opacity&quot;:1,&quot;transformOrigin&quot;:&quot;50% 50% 0px&quot;}}\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09aedeb\" data-id=\"09aedeb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b7c4722 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7c4722\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cfb428e\" data-id=\"cfb428e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-99a5a5c elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"99a5a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bd465c\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  ><span class=\"ez-toc-section\" id=\"Are_you_looking_to_empower_your_team_to_use_AI_responsibly_and_effectively\"><\/span> Are you looking to empower your team to use AI responsibly and effectively? <span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee4f097 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"ee4f097\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4bd4d2b\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<p class=\"ld-fh-element d-inline-block pos-rel  lqd-highlight-classic lqd-highlight-grow-left p\"  > We can help you create your usage policy, train your employees, and identify the right tools. Write us or book a consultation\u2014and let's make AI an ally, not a risk.<\/p>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-da18855\" data-id=\"da18855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1476364 elementor-widget__width-auto elementor-absolute elementor-widget elementor-widget-ld_fancy_image\" data-id=\"1476364\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel \">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center \">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onodia.ca\/wp-content\/uploads\/2025\/09\/rond2.svg\" class=\"attachment-full size-full wp-image-6498\" alt=\"\" itemprop=\"image\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aca3eac elementor-widget__width-auto elementor-widget elementor-widget-ld_button\" data-id=\"aca3eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a href=\"https:\/\/onodia.ca\/contact\/\" class=\"elementor-button btn btn-solid btn-hover-txt-liquid-y-alt btn-xlg btn-icon-shaped btn-has-label\">\n\t\t\t\t\t\t\t\t\t<span data-text=\"Let&#039;s talk\" class=\"btn-txt\" data-transition-delay=\"true\" data-delay-options=\"{&quot;elements&quot;: &quot;.lqd-chars&quot;, &quot;delayType&quot;: &quot;animation&quot;, &quot;startDelay&quot;: 0, &quot;delayBetween&quot;: 32.5}\" data-split-text=\"true\" data-split-options=\"{&quot;type&quot;: &quot;chars, words&quot;}\">\n\t\t\t\t\t\tLet's talk\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-809d9ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"809d9ca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9437919\" data-id=\"9437919\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-585ae09 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"585ae09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6acace4be7c93\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  ><span class=\"ez-toc-section\" id=\"Sources\"><\/span> Sources <span class=\"ez-toc-section-end\"><\/span><\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1913a1 elementor-widget elementor-widget-text-editor\" data-id=\"c1913a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li>IBM Canada, 2025 \u2013 <a href=\"https:\/\/canada.newsroom.ibm.com\/2025-09-03-IBM-R-Study-Shadow-AI-Use-Surges-as-Canadian-Workers-Outpace-Employers-in-AI-Adoption?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">Shadow AI Use Surges as Canadian Workers Outpace Employers<\/a> <a href=\"#user-content-fnref-1\">\u21a9<\/a> <a href=\"#user-content-fnref-1-2\">\u21a9<sup>2<\/sup><\/a> <a href=\"#user-content-fnref-1-3\">\u21a9<sup>3<\/sup><\/a> <a href=\"#user-content-fnref-1-4\">\u21a9<sup>4<\/sup><\/a><\/li><li>Ipsos, 2024 \u2013 <a href=\"https:\/\/www.ipsos.com\/fr-ca\/ia-generative-au-bureau-entre-enthousiasme-usages-fantomes-et-crainte-du-remplacement?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">L\u2019IA g\u00e9n\u00e9rative au bureau : entre enthousiasme, usages fant\u00f4mes et crainte du remplacement<\/a> <a href=\"#user-content-fnref-2\">\u21a9<\/a><\/li><li>HCAMag, 2024 \u2013 <a href=\"https:\/\/www.hcamag.com\/ca\/specialization\/hr-technology\/canadian-hr-professionals-lead-in-ai-adoption-but-worry-about-job-security-report\/550654?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\">Canadian HR professionals lead in AI adoption<\/a> <a href=\"#user-content-fnref-3\">\u21a9<\/a><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shadow AI in business might look like this: Sophie is a receptionist at a small business in Laval that specializes in legal services. Every day, she responds to dozens of client emails, schedules appointments, and prepares documents for lawyers. Between calls, she discovered ChatGPT\u2014a magical tool, she thinks, that allows her to rephrase messages, write [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7201,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[142],"tags":[110,113,112,98,117,120,100,119,118],"class_list":["post-7142","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-in-business-2","tag-ai-best-practices-in-business","tag-ai-training-for-smes-in-quebec","tag-business","tag-ia-fantome","tag-secure-use-of-ai","tag-security","tag-shadow-ai","tag-smes","tag-training"],"_links":{"self":[{"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/posts\/7142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/comments?post=7142"}],"version-history":[{"count":8,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/posts\/7142\/revisions"}],"predecessor-version":[{"id":7570,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/posts\/7142\/revisions\/7570"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/media\/7201"}],"wp:attachment":[{"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/media?parent=7142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/categories?post=7142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onodia.ca\/en\/wp-json\/wp\/v2\/tags?post=7142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}